Privacy Policy

Last updated: 24 November 2025

At Homecare1st, we are committed to safeguarding the privacy and personal data of all website visitors. This Privacy Policy outlines what data we collect, why we collect it, how it is used and protected, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Homecare1st

Address:  International House, George Curl Way, Southampton, England, SO18 2RZ
Company Number:  11664342
Data Protection Officer: Kristian Hidle
Email: hello@homecare1st.co.uk
Phone: 0330 133 9273

This policy applies only to our website. If you follow links to other sites, please consult their privacy policies separately.

2. What Data We Collect

When you interact with our website, we may collect:

• Contact information: name, email address, phone number (if submitted)
• Technical data: IP address, browser type, time zone
• Usage data: pages visited, time spent on pages, referral source
• Voluntary data: any other information you choose to submit via forms or chat widgets
   

3. How We Use Your Data

We use personal data to:

• Respond to enquiries and provide customer support
• Improve website performance and usability
• Monitor and secure our digital infrastructure
• Fulfil legal obligations
   

We do not sell or share your data for marketing purposes.

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Consent: for data you voluntarily submit (e.g. through forms or chat)
• Legitimate interests: for site analysis and performance
• Legal obligation: to meet regulatory or security requirements
   

5. Cookies

We use cookies to enhance your experience and understand how users interact with our site. For more details, see our Cookies Policy.

6. Data Sharing with Trusted Providers

We work with trusted third parties that help us deliver our online services securely and efficiently:

• Spoton.net (Hosting Provider)
  Logs technical requests to diagnose faults and detect suspicious activity
  Legal basis: Legal obligation (site security)
• Cloudflare (Content Delivery & Security)
  Caches content globally and helps prevent attacks
  Legal basis: Legal obligation (technical security)
• Google Analytics
  Tracks visitor behaviour to inform website improvements
  You can opt out via our cookie banner or install the Google Analytics Opt-out Browser Add-on
  Legal basis: Legitimate interest (performance analysis)
• Tidio (Live Chat)
  Facilitates real-time communication via chat widget
  Legal basis: Consent (user-initiated messaging)
• Mapbox & YouTube (Embedded Content)
  Load interactive maps or videos
  See their respective privacy policies for more information
   

7. Data Storage and Security 

We store your data within the UK or the EEA. All reasonable safeguards are in place to protect data, including encryption, access control, and secure servers.

8. Data Retention

We retain data only as long as necessary for the purposes it was collected, or as legally required.

9. Your Rights

You have the right to:

• Access your personal data
• Request corrections or deletions
• Withdraw consent
• Object to or restrict processing
• Lodge a complaint with the ICO
   

To exercise these rights, please email hello@homecare1st.co.uk.

10. Disclosures

We may disclose personal data if legally required (e.g. by law enforcement), or where we suspect illegal activity and have a duty to report it.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The date at the top of this page reflects the most recent revision. Any major changes will be clearly communicated on this page.